Welcome to Punt Casino. We use this policy to explain how we handle information connected to your account, identity verification, purchases, redemptions, and support requests. Our goal is to make the Punt Casino privacy policy clear enough to understand while still reflecting the real account and verification steps used on our platform. Because privacy information affects your rights and our responsibilities, we encourage you to read this page before creating an account, claiming coins, completing verification, or requesting a redemption.
Our privacy commitment
We operate Punt as a social and sweepstakes casino, which means account access, bonus coin eligibility, Sweeps Coin redemptions, and support all depend on accurate account information. We treat personal and financial information as sensitive account data and use it for the purposes described in this policy. Punt Casino data protection starts with collecting information for specific account, verification, transaction, and support needs rather than asking for information without a clear operational reason.
This page explains what we collect, why we use it, how it may be shared in connection with our services, and how you can contact us about privacy-related questions. It is designed to be accessible, but it should still be reviewed as a legal and compliance document before publication or use as a final policy.
The information we collect
We collect information when you register for a Punt account and use our services. During sign-up, we ask for basic account details such as an email address, username, and password. These details help us create and manage your account, recognize your login, and connect support requests to the correct player profile.
We also collect identity verification information when KYC checks are required. Verification is part of the account process before certain bonus coins are credited, including the no-deposit package commonly advertised as 10,000 Gold Coins and 2 Sweeps Coins. Depending on the review, we may request a government-issued photo ID. We may also request proof of address or payment method ownership during KYC or before a prize redemption when that is needed to complete account or transaction review.
When you make purchases or request redemptions, we collect information related to the transaction. Available redemption and payment-related activity may involve online banking or bank transfer details. Gift cards or similar cash-equivalent options may also be involved for Sweeps Coin prizes where available. We use transaction information to process purchases, review redemption eligibility, and support payment-related questions.
Some promotions may ask you to complete simple tasks, such as following Punt on social media, before unlocking a promotional package. When those tasks are part of a promotion, we may use the information needed to verify that the promotion requirements were completed.
How we use your data
We use your information to manage your Punt account and provide the services connected to it. That includes creating your account, allowing you to log in, helping you claim eligible promotions, and supporting access to Gold Coin and Sweeps Coin play. We also use account information to connect your activity to the correct username and email address.
Identity information is used for verification. KYC may be required before bonus coins are credited and may also be part of the review process before redemptions. These checks help us confirm that an account belongs to the person using it and support responsible account administration. They also help us review whether redemption requests are connected to a verified account.
Transaction information is used to process purchases, payment-related support requests, and redemptions. For example, Sweeps Coins from different sources may have different playthrough rules before they are eligible for redemption. We use account and transaction data to help apply those rules. No-deposit Sweeps Coins commonly require 1x playthrough, Sweeps Coins awarded through Gold Coin purchases commonly require 3x playthrough, and promotional Sweeps Coins from giveaways, bonus codes, or other promotions commonly require 10x playthrough.
We may also use information to review account activity, reduce misuse of promotions, and respond to support requests. We do not describe marketing opt-out choices here because the verified information available for this page does not include a specific marketing communication process or opt-out feature.
Data sharing and third parties
We only describe sharing in terms that relate to the operation of our services. We do not state that data is sold or never sold because that specific point is not established in the information used for this policy. Instead, we explain the service situations where information may need to be handled outside a single account screen or support conversation.
Information may be involved when we provide access to games and promotional content. Punt features casino-style content, including slot titles such as Gates of Olympus from Pragmatic Play and Burning Chili, along with live dealer blackjack, live dealer roulette, and live dealer baccarat. When game access, free spins, coin balances, or promotion eligibility must be displayed or recorded, account-related information may be processed as part of providing that functionality.
Payment and redemption activity may also require information to be processed through services connected to online banking, bank transfer, gift card, or similar prize options. These activities are tied to purchases, redemptions, payment review, and payment-related support.
Punt is described as a social and sweepstakes casino and is not licensed by any United States gaming authority. Because no specific gaming regulator is identified for this policy, we do not name a regulatory body as a routine recipient of data. If an account matter requires legal or compliance review, we handle the relevant information in line with the account purpose involved.
Data security and retention
We take the handling of account, verification, and transaction information seriously, but we do not list technical measures such as SSL encryption or server standards here because those details are not included in the confirmed information for this page. We avoid adding technical claims unless they can be stated accurately and reviewed by the appropriate team.
Our practical approach is to use personal information for account-related purposes, including registration, KYC review, bonus eligibility, transaction handling, redemption review, and support. Access to information should be connected to those purposes. For example, identity documents may be relevant to KYC review, while transaction information may be relevant to purchase, redemption, or payment-related support.
We do not state a fixed retention period in this policy because no specific retention timeline is provided for Punt. In general, we keep information for as long as it is needed for account administration, transaction review, support, and legal or compliance needs tied to the service. The length of time may depend on the type of information, the status of the account, whether a redemption or payment matter is open, and whether verification review remains relevant.
If information is no longer needed for those purposes, it should not be used for unrelated account activity. Any final retention or deletion language should be reviewed by qualified legal or compliance personnel before this policy is used.
Your Punt Casino data privacy rights and contact options
You can contact us if you want to ask about the personal information connected to your Punt account. Depending on the request and the status of the account, we may be able to review, correct, or address information associated with your registration details, verification status, transaction history, or support records. We may need to verify your identity before acting on a privacy-related request, especially if the request concerns KYC documents, payment details, or redemption activity.
We do not cite a specific privacy law framework in this policy because no confirmed jurisdictional privacy framework is provided for Punt. This means we avoid promising rights under a named law that may not apply to every account. We still take privacy questions seriously and route them through support for review.
Contact email support
For privacy questions, account information requests, or verification-related concerns, contact us through our dedicated email support channel. Please include enough account detail for us to identify your request, but avoid sending unnecessary sensitive information unless our support team asks for it.
Payment-related phone support
For payment-related queries, you may call us at +1 (855) 342-2919. This phone line is limited to payment matters, so privacy requests that are not payment-related should be directed to email support.